Support #
| Features | Open Source | Starter | BoxLang+ | BoxLang++ |
|---|
| Features | Open Source | Starter | BoxLang+ | BoxLang++ |
|---|---|---|---|---|
| Community Support Forums | ||||
| Community Slack Support | ||||
| Dedicated Support Tracker | ||||
| Priority/Security Patches | ||||
| Dedicated Slack Channel | ||||
| Access to Language Engineers | ||||
| Yearly Checkup | ||||
| Video Call Support | ||||
| Dedicated Account Manager | ||||
| Support Hours | 0 | 5 incidents/year | 12 | 24 |
| SLA: Support hours | 9:00 am - 5:00 pm EAT | 5:00 am - 11:00 pm EAT | ||
| SLA: Support days | Monday - Friday (Excluding Holidays) | Monday - Sunday (Excluding Holidays) | ||
| SLA: Response time | < 12 hrs | Monday - Friday: < 6 hrsSaturday - Sunday: < 8 hrs |